Shipping policy

Order Confirmation

As soon as you place your order, we will submit the item(s) to the supplier(s). The supplier will confirm with Ideal Self Care once item is in process. Once confirmed we will process the payment and your order will be shipped. If there is any delay such as an item which is on backorder, we will and contact you to let you know.

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We'll send you tracking details by email within 24 hours of your order being fulfilled. If you have not received tracking details within 6 working days, please reach out to us via email at idealselfcare@outlook.com so that we can help.

Damages

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to idealselfcare@outlook.com, so that we can arrange for a replacement item to be shipped to you.